Right of withdrawal

Your right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

If you have ordered multiple goods in one order and they are delivered separately, the period begins on the day on which you acquire physical possession of the last good.

How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email):

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we received the notice of your withdrawal.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods – whichever is the earlier.

Returning goods and costs

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods that are made to your specifications or clearly tailored to your personal needs. With us, this includes in particular:

• custom-made items from our upholstery workshop (e.g. made-to-measure seat bases, mattresses and panels)
• interior parts individually upholstered or made to customer specifications
• leather cut to order and special productions

If you are unsure whether your item is affected, simply get in touch with us before ordering.

Our voluntary 30-day right of return

In addition to the statutory right of withdrawal, we voluntarily grant you a right of return of 30 days in total from receipt of the goods. The goods must be returned unused, undamaged and, where possible, in their original packaging. Custom-made items and special orders are also excluded here.

Your statutory right of withdrawal remains unaffected by this voluntary right of return.

Model withdrawal form to copy

If you cannot open the PDF, this text is also sufficient – copy it, fill it in and send it by post or email: